When we speak about mobile device management, (MDM), which functions should we include?

Post edited by: MJJoseph, at: 2007/05/30 17:32

I think there are the 'core' elements of synchronization, data backup/recovery and security. Within these areas, there are wide implications.

Synchronization is a thorny subject particularly if you're not a Microsoft user. Most smartphones have been designed to work with Windows but if you're on a different system, then you're have to purchase additional - and usually third party - software just so you can synchronize your contacts and appointments. I'm not sure whether Windows version compatibility is equally an issue - no doubt someone will have the answer!

Data backup/recovery again is currently focused on contacts and appointments - legacy of the PDA framework which the smartphones have so successfully moved into. But with the multi-media capabiities that are prevalent in smartphones these days, the need to have backup of content becomes more important. Most people already use their PCs as repositories for them but would there come a day when there is a segment of the population that would not be interested in owning a PC as well as a smartphone? It would be very expensive as well as time-consuming to back up all the content but more practical to only download the changes. For me, that is undoubtedly part of device management.

Then, there is security - firewalls, virus prevention, et al. This area just gets increasingly complex as malware writers try to stay ahead of security experts. It's a never-ending war.

Which brings me to the updates and patches that will undoubtedly be forthcoming as smartphones become more and more PC-like. Any argument that those fall into device management?

In summary, my view is that device managment consists of certain 'core' elements - data synchronization, data backup/recovery, security and updates & fixes. Over time, that might change as our experience of living with smart devices deepen.