and monitoring software continued to accelerate in the most recent fiscal quarter, with several new customers among the top Fortune 1000 and professional services companies. 

For the second quarter ending June 30, 2007, revenue increased 300 percent from the same quarter in the prior year and 35 percent sequentially from the first quarter, supplemented by license renewal rates hovering near 100 percent. Now, more than 80 major organizations trust BoxTone for BlackBerry software to manage and monitor their complex Research in Motion (RIM) BlackBerry smartphone deployments end to end.

Alan Snyder, BoxTone's CEO, credited the company's success to an unwavering focus on real customer value backed by product innovations like those found in BoxTone version 3.0.

"BoxTone for BlackBerry clients routinely report strong ROI from their IT operations, service desk and telecom groups, along with improved satisfaction from their mobile users after implementing BoxTone," said Snyder. "Common results include fewer incidents and escalations, higher incident processing capability and faster incident resolution times, improved reallocation and recovery of underutilized devices, and superior VIP user service quality."

Snyder pointed to BoxTone client Synopsys, Inc., a world leader in semiconductor design software with more than 5,000 employees and $1B in revenue, as a prime example of BoxTone's value. According to Vipul Vishwanath, senior manager of IT at Synopsys, using BoxTone for BlackBerry the company "reduced troubleshooting time by 70 percent. For example, if it used to take us a day to find and fix a problem, we now know the source of the problem immediately and can fully investigate and resolve the problem in a few minutes. Faster troubleshooting has also allowed us to redeploy two administrators who had previously helped manage our BlackBerry network."

Synopsys is part of a marquis list of BlackBerry clients drawing on category leaders from all major industry verticals and government agencies.

Designed for organizations with users in multiple geographic regions -- and spread across multiple BlackBerry Enterprise Servers (BES) for Microsoft Exchange or IBM Lotus Domino and multiple wireless carriers -- BoxTone software enables the IT organization to collaboratively understand actual end-to-end performance; detect and respond faster to service level issues with less effort; and proactively manage resources and growth. Key features and benefits of BoxTone software include:

1. Dedicated alerts, consoles and dashboards that enable help desk, messaging teams, BES administrators, engineering and management to seamlessly deliver high quality service at lower cost
2. Advanced, actionable alerting with numerous new metrics and service-error analytics to proactively drive issue resolution before users are impacted
3. Interactive, knowledgebase-driven diagnostics to speed understanding, troubleshooting and issue resolution -- born of real-world experience managing and monitoring the BlackBerry platform end to end
4. Comprehensive data warehousing and reporting to help IT understand long-term performance and root out intermittent, hard to locate problems
5. Handheld operations console so that wherever they go, IT can -- from a BlackBerry smartphone -- manage and monitor their BlackBerry users and supporting infrastructure.
6. Proven ability to scale to tens of thousands of users so that even the largest enterprises can support BlackBerry globally all from a single instance
7. Seamless integration with other management tools such as HP OpenView.

Concluded Snyder, "BoxTone enters our fiscal third quarter with the largest pipeline in our company's history, populated by organizations tasked with supporting hundreds to tens of thousands of BlackBerry mobile users. We are confident our software will remain their first and best choice to manage and monitor those BlackBerry smartphone deployments end to end."

Source: PRWeb