that it has expanded its portfolio of supported handsets to over 1,000 models compatible with the company’s mobile device management solutions, offering the broadest handset support available in the market.

Hundreds of new mobile phones being launched in the market each year pose a strong challenge for carriers to satisfy subscribers’ demand to transfer contacts and premium contents from old phones to new models at stores. FutureDial’s software solutions, along with the large phone portfolio, enable carriers to fully support the phone models brought into their stores each day for servicing and replacement. These solutions provide carriers with a competitive edge in the marketplace to achieve greater customer satisfaction, convert more store traffic to sales, and enable revenue-generating new services. FutureDial’s handset portfolio includes all the top-selling phone models in North America, Europe, and many Asia Pacific markets, spanning more than 30 major handset manufacturers. Meanwhile, FutureDial continues to rapidly expand its handset portfolio by 100+ new models each month, with its expertise in developing handset Dynamic Link Libraries (DLLs) . 

George Huang, CEO of FutureDial, explains: “Last year more than 400 million subscribers visited retail stores in Europe and North America, and about 50% of them required some type of content transfer, backup, or erase service. Since many stores had limited or no capability to do these services, the negative effect on customer satisfaction was quite high, and it became a hurdle for carriers and the store front to upgrade subscribers to the latest models. FutureDial’s solutions and broad support of numerous handset models address this obstacle by making the transfer service simple to operate, and by supporting all the valuable content which a subscriber has on the handset.”

Through its web-based client-server software solution, FutureDial provides updates to carriers and wireless retail stores through an automated process that works in the background to keep stores up-to-date with the latest handset models launched on the market, as well as older legacy models which need servicing. These and other features and benefits have solidified FutureDial’s position in the industry as a leading provider of mobile device content transfer solutions for carriers and wireless retailers worldwide.