solutions for network operators, today announced the appointment of Warren Simpson as vice president, Worldwide Customer Support. Simpson joined Bytemobile after eight years in technical support management positions at Openwave Systems.

"We are fortunate to be able to add a customer service executive of Warren's caliber to our team," said Hatim Tyabji, executive chairman of Bytemobile. "He has demonstrated his ability to manage large, geographically dispersed support organizations that operate proactively to anticipate customer requirements and ensure customer satisfaction. Warren's leadership will be instrumental in strengthening our global customer support capabilities."

Simpson has over 20 years of technical support experience in the enterprise hardware, application software and telecommunications industry segments. At Openwave, he was director of Technical Support for mobile and messaging product lines in Europe, Middle East and Africa; mobile products worldwide; and third-party stack technologies worldwide. He was responsible for maintenance and support revenue and a staff of over 35 engineers, architects and customer support managers in eight countries. On a regional basis, Simpson's team achieved industry best-in-class customer satisfaction levels and created value-added services to develop new revenue streams.

Prior to Openwave, Simpson held technical support team leadership positions at Northgate Information Systems and McDonnell Douglas. Educated in the U.K., he earned a diploma in Technology and Engineering with distinction in Mathematics.