of Embarq Corporation’s (EQ)
voice network operation center (NOC) function to enable EMBARQ to
reduce operational expenses for voice traffic monitoring and technical
support of its network operations, and to capitalize on Nokia Siemens
Networks’ worldwide infrastructure and expertise. This deal marks the
first significant managed network operations agreement of its kind for
Nokia Siemens Networks in North America.
Under terms of the
seven-year agreement, Nokia Siemens Networks will perform network
operations for EMBARQ’s voice networks, ensuring high network quality
and providing ongoing technical assistance. As part of the agreement,
approximately 265 EMBARQ employees in the NOCs in New Century, Kan.;
Johnson City, Tenn.; Leesburg, Fla.; and Greenville, N.C., will become
employees of Nokia Siemens Networks.
The expertise in managed
services that Nokia Siemens Networks brings to the table will expand
these NOCs into knowledge powerhouses, resulting in the highest
possible network quality along with a unique package of integrated
network services. In conjunction with Nokia Siemens Networks’ Global
Network Solution Centers, a virtual global network will be formed that
provides the best possible service levels and expertise in a cost
efficient way. Managed services offer several advantages to operators
like decreased operational expenditure through increased efficiency,
process excellence, high usability and serviceability of the network.
According
to Jim Hansen, senior vice president of Network Services at EMBARQ,
Nokia Siemens Networks has scale that EMBARQ could not duplicate
without a major investment of funds. “The bottom line is that Nokia
Siemens Networks will bring its global telecom experience to play as a
productivity multiplier to more efficiently monitor our voice traffic
and provide technical support while meeting or exceeding current
service levels,” said Hansen.
“This agreement is a significant
step forward in establishing Nokia Siemens Networks’ Managed Services
capabilities in North America and we are thrilled to be working with a
company like EMBARQ to help us establish this services offering,” said
Sue Spradley, Head of North America, Nokia Siemens Networks. “We
believe that the North American marketplace holds tremendous
opportunity, and this investment demonstrates our commitment to grow
our business and have the industry’s best service capabilities for
communications companies.”
Nokia Siemens Networks will assume
operational responsibility under the agreement in the beginning of
4Q08. At that time those EMBARQ employees involved in the agreement
will become employees of Nokia Siemens Networks. Their responsibilities
will remain the same and are expected to expand to cover other networks
and technologies supported by Nokia Siemens Networks. “Both companies
are working very hard to ensure a smooth transition for those employees
who will make the shift,” said Hansen.
About EMBARQ
Embarq
Corporation, headquartered in Overland Park, Kansas, offers
a complete suite of communications services. The company has
approximately 18,000 employees and operates in 18 states. EMBARQ is
included in the S&P 500 and is in the Fortune 500® list of
America’s largest corporations.
For consumers, EMBARQ offers an
innovative portfolio of services that includes reliable local and long
distance home phone service, high-speed Internet, wireless, and
satellite TV from DISH Network® -- all on one monthly bill.
For
businesses, EMBARQ has a comprehensive range of flexible and integrated
services designed to help businesses of all sizes be more productive
and communicate with their customers. This service portfolio includes
local voice and data services, long distance, Business Class High Speed
Internet, wireless, satellite TV from DIRECTV®, enhanced data network
services, voice and data communication equipment and managed network
services.