for mobile carriers, today announced an offering for mobile device manufacturers.

Launched at the CTIA show today, IQ Insight Device Analyzer gives mobile device manufacturers unprecedented visibility into mobile device performance in normal use. Specifically focused on the critical period leading up to and immediately following the launch of a new model, the product builds on Carrier IQ’s successful Mobile Service Intelligence solutions for carriers that are currently deployed on over 35M devices worldwide.

“Mobile device manufacturers are under increasing pressure to ensure all the teething problems and bugs are ironed out before a mobile is brought to market,” said Mark Quinlivan, CEO at Carrier IQ. “There are complications with mass scale trialling but manufacturers do not want customer complaints following the early release of products with faults or at worst product recalls.

“With IQ Insight Analyzer manufacturers are able to diagnose device problems and correct them early, before they have an impact on end users,” he continued.

Carrier IQ’s IQ Insight Device Analyzer uses data from the device itself combined with powerful analytic applications to enable management and optimization of mobile phones based on actual detailed experience data, such as availability, throughput, latency and reliability, across the entire user population.

Resolving complex or intermittent issues that frequently occur in pre-deployment stages, IQ Insight Device Analyzer gives detailed service, IP and radio-level information. Using data directly from the devices themselves, IQ Insight enables device manufacturers to:

1. Remotely monitor devices during the test phase without user interaction
2. Automatically log error reports in the field without the need for manual user reporting
3. See highly detailed diagnostic information to diagnose device problems, even if intermittent
4. Combine Mobile Service Intelligence data with existing defect tracking tools to accelerate device certification.

About Carrier IQ

Carrier IQ enables mobile carriers, phone manufacturers and service providers to improve their offerings based on direct insight into the customer experience. Founded in 2005 and headquartered in Mountain View, California, Carrier IQ is a privately held, venture capital-financed company with offices in USA, UK and Malaysia.

Information Source:    Business Wire