it has signed a frame agreement with Telefónica to supply its home network management solution. The first deliveries are already underway in Czech Republic, Argentina, Peru and Spain.

Concretely, the solution facilitates and automates various home network management processes, providing advanced functionalities for device configuration, software download, inventory, problem detection and troubleshooting. The solution thus solves quality of service problems before they impact end-users – which is particularly important when offering video services – ultimately offering an improved experience for end-users and increasing their satisfaction with the service.

Alcatel-Lucent will deploy its 5580 Home Network Manager (HNM) enabling the Telefónica Group to deliver innovative triple-play services while providing customer homes with the necessary remote support. Alcatel-Lucent’s solution will enable Telefónica to significantly reduce the number of support request calls and on-site interventions.

“Telefónica is extending its trust in Alcatel-Lucent for a critical part of its network, the one entering customer homes - which is directly linked to the end-user’s satisfaction perception,” declared Alfredo Redondo, Alcatel-Lucent’s global account leader for Telefónica. “As a strategic partner for this project, we are fully committed to support the Telefónica Group worldwide in providing its customers with an efficient home network management solution that will allow them to forget their concerns with potential configuration and activation problems of their home devices while minimizing operating expenditures for the service provider.”

Alcatel-Lucent’s 5580 HNM is a vendor-agnostic solution based on the TR-069 management interface, which has been defined by the DSL Forum for multi-vendor management of home devices. It is part of the award-winning Digital Home Care solution, a comprehensive platform that takes care of all stages of a service’s deployment – including line testing and validation, device installation, service activation, customer support interaction and troubleshooting operations. In addition to residential gateways, the product supports a full array of home devices – including Femtocells, WiMAX subscriber stations and IPTV set-top boxes.

About Telefónica

Telefónica is one of the largest telecommunications companies in the world in terms of market capitalization. Its activities are centered mainly on the fixed and mobile telephony businesses with broadband as the key tool for the development of both.

The company has a significant presence in 25 countries and a customer base that amounts to more than 245 million accesses around the world. Telefónica has a strong presence in Spain, Europe and Latin America, where the company focuses an important part of its growth strategy.

Information Source:    Alcatel-Lucent