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Espoo, Finland Oct. 15, 2008 -- Be
it emergency credit, top-up paid by a friend, or even a song
dedication
to a loved one, Zain Kuwait is focused on enhancing the lives of its
customers. By upgrading its prepaid system with the latest release of
Nokia Siemens Networks charge@once select, Zain is better equipped to improve its customers’ experience, and rapidly bring innovative services to market.
Zain
is the largest communications service provider (CSP) in Kuwait with
approximately 1.7 million subscribers. They are the first CSP in the
world to go live with the latest Nokia Siemens Networks prepaid
solution, based on the latest release of charge@once
select. The solution enables Zain to easily adopt their offering to
differentiate themselves from competition with attractive services,
tariffs and promotions, resulting in reduced churn and therefore
protecting the company’s investment in acquiring new customers.
“As
70% of our customers are prepaid, our revenue is closely tied to their
satisfaction,” said Mr. Barrak Al-Sabeeh, CEO, Zain Kuwait. “In order
to serve them even better, we selected the Nokia Siemens Networks
prepaid solution as it allows us to quickly and flexibly respond to
changing customer needs and focus our offering on customer preferences.”
“Flexible,
transparent and efficient charging can be a huge commercial advantage
to CSPs, but there are also benefits in decreasing the costs that they
have. Our productized prepaid solution, based on charge@once
select, shortens time-to-revenue and brings CAPEX/OPEX savings,“ said
Ahmad Othman, Head of the Zain Customer Business Team, Nokia Siemens
Networks.
Nokia Siemens Networks provided services to integrate and implement the solution in the Zain Kuwait network.
Zain
and Nokia Siemens Networks have a long and successful relationship
strengthened by the launch of the upgraded prepaid solution in Kuwait.
The two companies are currently implementing similar projects for other
Zain affiliates.
Nokia Siemens Networks creates OSS/BSS
multi-vendor software solutions for charging, service management and
network management to improve operators’ business performance.
About Zain
Zain
is a leading emerging markets player in the field of telecommunications
aiming to become one of the top ten mobile operators in the world by
2011. Zain was established in 1983 in Kuwait as the region’s first
mobile operator.
Zain operates in the
following countries: Bahrain, Burkina Faso, Chad, the Republic of the
Congo, the Democratic Republic of the Congo, Gabon, Iraq, Jordan,
Kenya, Kuwait, Malawi, Madagascar, Niger, Nigeria, Saudi Arabia, Sierra
Leone, Sudan, Tanzania, Uganda and Zambia. In Lebanon, the company
manages the network on behalf of the government operating as mtc-touch.
The company’s mobile operations in Ghana will begin by the end of 2008.
The Zain brand is wholly owned by Mobile Telecommunications Company KSC.
Information Source: Nokia Siemens Networks
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