large companies, is now offering its ground-breaking, Web-based service for free to the public for beta testing. Fonolo puts an end to the aggravation of “press 1 for this, press 2 for that.”

Fonolo offers several innovative services to help consumers deal with large companies over the phone. “Deep Dialing” allows users to visually navigate a company’s phone menu on a computer or mobile device and reach any point in that menu with a simple click. Fonolo then navigates the phone menu, rings the user’s phone and connects the two parties.

But we all know that it often takes more than one call to resolve a consumer issue. Fonolo’s “Intelligent Call History” solves the problem of keeping track of all the calls a user makes to a particular company, regardless of which phone is used. Fonolo automatically organizes them along with notes and recordings.

“We are thrilled to open the doors to the general public in time for the holiday season and offer consumers a better way to reach the hundreds of companies in our database,” said Fonolo CEO Shai Berger. “Two of Fonolo’s most popular categories are travel and consumer electronics, so we expect a great deal of activity during the next month.”

Fonolo’s database currently includes more than 300 North American companies, including airlines, car rental companies, banks, credit card companies, insurance companies and major retailers. And because these companies change their phone menus frequently (“please listen carefully, as our options have changed…”), Fonolo constantly monitors these menus for updates.

Fonolo has been in private beta testing for the past eight months, during which time it has received numerous awards, including “Best New Product” from Emerging Communications Conference, “Judges’ Choice” from GigaOm’s Mobilize Conference and “Fierce15” from FierceVoIP.

“The overwhelming response tells me that we’re addressing a pain point felt deeply by a wide range of people,” said Berger. “We’re sure that consumers will love Fonolo.”

Fonolo’s services will remain free of charge throughout the beta testing period.

About Fonolo

Fonolo is privately held and based in Toronto. The service is currently in beta testing.

Information Source:     Business Wire

Image courtesy of Shai Berger’s blog page, http://shaiberger.com