provider serving more than 5,000 enterprise customers in Liechtenstein, Austria and Switzerland, is modernising  its internal communications infrastructure with a  Unified Communications (UC)  solution provided by the Innovative Communications Alliance between Microsoft  and Nortel.

Nortel is integrating Microsoft's Office Communications Server (OCS) environment with the company's existing Nortel voice communication infrastructure to enable unified communications applications that will simplify and speed up business operations, improve the way employees communicate and enhance customer service. The new system will enable the 130 employees of Telecom Liechtenstein in Vaduz to determine whether colleagues  they wish to contact are available, and then instantly make phone calls, start conference calls and send e-mails and instant messages through a simple mouse 'click' on their desktop.

The new unified communications network will also allow employees to securely access the Telecom Liechtenstein corporate network via mobile devices to retrieve information and respond more quickly to enquiries. In a second phase of this implementation, Telecom Liechtenstein plans to offer a hybrid network unified communications solution to enterprise customers in Liechtenstein, Austria and Switzerland.

"With the support of our long-standing partner Nortel, we have been able to simply and inexpensively modernise our internal communication network within a tight project timeframe of only eight weeks," said Christoph Beck, NGN project manager, Telecom Liechtenstein. "The new OCS environment will enable our employees to not only communicate more efficiently, but also gain experience using new UC applications to better help us roll out UC solutions externally."

"Telecom Liechtenstein will derive considerable future benefits from the unified communications solutions enabled by our Innovative Communications Alliance," said Rolf Weidmann, sales director, Service Providers, Nortel. "Unified communications bring speed and simplicity to business processes and improve operations. These new capabilities can also provide Telecom Liechtenstein with new and innovative business opportunities because many small and medium-sized enterprises could use Telecom Liechtenstein's hybrid service to leverage the productivity enhancements that unified communications offers themselves."

Nortel also provided system integration services to support implementing Microsoft's Office Communications Server environment with the Telecom Liechtenstein network upgrade.

Enterprise Innovative Communications Alliance solutions from Nortel and Microsoft span four key areas:

1. Voice, Telephony and Unified Messaging ;
2. Unified Communications Integrated Branch ;
3. Multimedia Conferencing ; and
4. Data Networking.

The ICA is delivering new solutions that empower customers to realize the productivity potential of their organization by communications-enabling their business processes. The ICA has chalked up more than 1200 wins with more than 200 Nortel service deployments globally.

About Nortel

Nortel delivers communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel's technologies are designed to help eliminate today's barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it.

Information Source:    Nortel