software tools for the management of wireline broadband connections, today announced a definitive agreement to acquire Pervenio Ltd, a creator of wireless device detection and management solutions for mobile communications providers. The transaction brings Fine Point superior mobile capabilities complementary to its suite of wireline customer experience management (CEM) offerings for global communications providers.

This acquisition positions Fine Point to offer software tools for both wireline and wireless network operators to help them profitably manage the customer experience across a wide range of services and a myriad of complex desktop, laptop, and handheld multi-media devices –including tools for automatic activation, independent repair, customer care and optimization of network connections.

Based in Cork, Ireland, Pervenio provides mobile service providers with an instantaneous, comprehensive picture of all wireless devices on the network, enabling them to automatically connect users to the providers’ network services, validate the legitimacy of every device on the network, react to customer handset changes, and even unlock additional revenue through real-time access to marketing analytics.

Pervenio’s system automatically recognizes more than 20,000 individual mobile handset models from the world’s leading mobile device manufacturers, including all current GSM handset models used around the globe.

Commenting on the acquisition, Fine Point CEO and Chairman Todd Ruelle said, “For the world’s mobile and wireline operators, our combined team offers a deep understanding of the challenges faced in rolling out increasingly sophisticated devices and services to the global market.

“In addition to focusing on organic growth through our core products, the addition of Pervenio is consistent with our strategy to leverage Fine Point’s strong financial performance to acquire complementary mobile technology companies,” Ruelle said.

Ian Deakin, Pervenio’s CEO and founder said, “As well as complementary technology, our companies share a commitment to superior customer experience. In the converging mobile-broadband world, delivering a superior user experience is absolutely essential to winning and retaining customers at a reasonable cost.” Deakin will become Fine Point’s new chief technology officer, with oversight for the full suite of Fine Point’s products and services.

Pervenio will become a wholly-owned subsidiary, named Fine Point Technologies Ireland, with operations in Cork, Ireland. The transaction is expected to close on June 30, 2009.

 
About Pervenio Ltd.

Pervenio (Latin for “reach”) is a provider in mobile device management (MDM) and service provisioning software solutions that enable mobile service providers to stay better connected with their customers. Pervenio solutions detect wireless devices the instant they switch on, automatically configure the maximum service capabilities of each handset on the network, and ensure immediate connectivity to maximize the customers’ experience and spend. The company’s products support more than 16 major networks globally, increasing revenues, enhancing profits and improving operational efficiencies for some of the world’s most forward-thinking mobile operators who serve millions of customers worldwide.

Founded in 2003 in Cork, Ireland, Pervenio maintains a presence in Europe, the Middle East, the Caribbean, Africa and Asia.

About Fine Point Technologies, Inc.

For more than a decade, Fine Point Technologies has grown a diverse portfolio of software solutions that bridge the gap between broadband service providers and their customers. Fine Point’s installation and device management software tools help consumers easily connect —and stay connected— to their communication providers’ networks. This helps communication service providers to manage rising customer care costs associated with the volume and increasing complexity of broadband devices.

Founded in 1997, privately-held Fine Point Technologies is based in New York City, with field offices in Germany and Brazil. Since its founding, Fine Point’s Customer Experience Management (CEM) automation solutions have been deployed to more than 15 million subscribers through a customer base of many top tier communications providers in the U.S., Latin America, Europe and Asia.


Information Source:    Fine Point Technologies