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SAN FRANCISCO, Calif. Oct. 6, 2009 /PRNewswire/ -- Telespree Communications, a
leading
provider of on-device automated self-service solutions for
wireless service providers, announced several new self-care account
management applications to help carriers reduce customer support costs
and increase revenue. In addition to Telespree's extensive suite of
self-care offerings, the company introduced Automatic Bill Pay, Tidbit
real-time account icons, and Idle Screen Alerts. Carriers can utilize
Telespree's self-care applications for new subscribers as well as their
existing customer base.
The newest on-device self-care features include:
- Automatic Bill Pay helps subscribers easily set up recurring payments and bill their charges to credit/debit cards and bank accounts.
- Tidbits
are icons that display real-time account information on the idle screen
or desktop such as minutes or data usage remaining, bill cycle date and
other self-care options. Subscribers can mouse over the icon and/or
click on the graphic to view and select from a menu.
- Idle Screen Alerts
enable carriers to notify subscribers about payments, credit card on
file expiration, special features, account status, promotions and other
services directly on their idle screen in a special pop-up window.
Alerts provide links enabling subscribers to take immediate action.
Telespree's
newest offerings are a natural extension of the company's suite of
commercially deployed self-care solutions such as Change Plan and
Features, Pay Bill, Check Usage and others. Subscribers can perform
account management functions at their convenience without the need for
customer care, sales clerks or IVRs. Moreover, Telespree's self-care
solution offers service providers an important direct communications
link to their customers.
"Satisfaction
with the user experience, realization of the positive ROI model, and
improvements in device interface, memory, and speed are leading to an
aggressive roadmap for implementation of new capabilities in the
account management area, such as viewing data usage consumption,
changing price plan, and replenishing minutes for pre-paid accounts,"
said Mark Lowenstein, managing director of Mobile Ecosystem, in "The
Evolution of Device-Based Self-Service," his new white paper.
"Device-based self-service can result in both displacement of calls to
customer care, as well as revenue-enhancing opportunities, such as
promotion/up selling of services and the creation of loyalty programs
and greater tie-ins to advertising."
"The
feedback on our commercially deployed self-care features has been
extremely positive - carriers tell us it has helped them to
significantly reduce customer service support costs and increase
customer satisfaction," said Bill deKay, chief executive officer of
Telespree. "We consistently hear that consumers really like how easy it
is to change their plan and features, pay their bill, and check usage
right on their phones without the hassle of IVRs or calling into
customer care."
Telespree's
new Auto Bill Pay application provides subscribers with an easy method
to enroll during activation or self-care via the device and then
automatically pay their bills on a recurring basis. The credit card,
debit card or bank account, is charged monthly when the bill is due or
when the balance is low. Auto Bill Pay is an important tool for
carriers to lower churn as payment is ensured and subscribers are more
likely to remain enrolled. Auto Bill Pay can be easily added to a
service enrollment sequence on the device. In contrast, Auto Bill Pay
enrollment on an IVR is too cumbersome to be practical.
Telespree's
Tidbits are displayed on the idle screen or desktop and communicate
current information, such as usage information, data meter limits or
account management capabilities. Subscribers can mouse over the icon;
see information such as minutes or data usage remaining; and/or click
on the graphic to view and select from a menu of dynamic self-care
options, such as purchasing more bandwidth, upgrading a plan and other
options.
Telespree's Idle
Screen Alerts application sends a message in a pop-up window directly
to the idle or desktop screen of a mobile device, with a link enabling
subscribers to take action. Alerts remind subscribers to add more money
to an account, take advantage of a timely promotion, and update a
credit card on file or other actionable items. Idle Screen Alerts
create revenue generating opportunities for carriers - subscribers can
be reached at any time for special offers, bill payment or other time
sensitive actions. Unlike a SMS message which goes into the
subscriber's inbox, an alert appears as a special window directly on
the idle screen for the user to see and immediately act on.
"These
new self-care offerings are a natural extension of our existing suite
of activation, service enrollment and self-care solutions and are a
direct result of carrier feedback for additional capabilities," deKay
added.
About Telespree Communications
Telespree
has created a self-service platform for automated activation,
programming, service enrollment and ongoing account maintenance using
only the device without the aid of a sales clerk, call center or IVR.
Telespree's innovative network solution transforms any wireless device
into a convenient self-service terminal, allowing mobile service
providers to significantly reduce customer care and distribution costs,
improve the end user experience and generate incremental revenue
through account management activities.
Information Source: PRNewswire
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